Refund policy
Last updated: September 2, 2026
Thank you for shopping with Punartha. This policy explains our return, exchange, cancellation and refund process for purchases made through punartha.com.
Return window
You may request a return within 7 calendar days after your order is delivered. To start a return, email punarthaclothing@gmail.com with your order number, the item you wish to return and the reason for the request. Please wait for return instructions before sending an item back.
Return eligibility
To be eligible, an item must be unused, unworn, unwashed, unaltered and in its original condition, with all original tags and packaging. Proof of purchase is required.
The following items cannot be returned unless they arrive damaged, defective or incorrect:
- Fabric that has been cut to the customer's requested length;
- Made-to-order, personalised, stitched or altered items;
- Gift cards; and
- Items marked as final sale at the time of purchase.
Minor variations in colour, weave, texture or pattern can occur in handcrafted and handloom products. These natural characteristics are not defects. Colours may also appear slightly different depending on the screen used.
Damaged, defective or incorrect items
Please inspect your order on delivery. If an item is damaged, defective or incorrect, contact us within 48 hours of delivery at punarthaclothing@gmail.com and include the order number and clear photographs of the item and packaging. After verification, we will arrange a replacement, exchange or full refund, including reasonable return shipping charges.
Exchanges
Eligible items may be exchanged subject to stock availability. The quickest option is to return the eligible item and place a new order after the return is approved. Any price difference will apply.
Return shipping
For a return based on preference, size or change of mind, the customer is responsible for the return shipping cost and for using a trackable service. Original shipping charges are not refundable. If the item is damaged, defective or incorrect, Punartha will bear the reasonable return shipping cost.
Refunds
We will inspect the returned item and notify you of the decision within 2 business days of receiving it. Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may take an additional 5–10 business days to reflect the amount. If more than 15 business days have passed after approval, please contact us.
Cancellations
To request a cancellation, email punarthaclothing@gmail.com as soon as possible. Orders may be cancelled before dispatch. Ready-made, made-to-order, stitched or altered items cannot be cancelled after production or alteration has begun. Once an order has been dispatched, it cannot be cancelled and the return rules above will apply. An approved cancellation refund will be issued to the original payment method within 7 business days.