Shipping policy
Last updated: September 2, 2026
This Shipping Policy applies to orders placed through punartha.com.
Order processing and dispatch
Orders are processed on business days, excluding Sundays and public holidays. Dispatch begins after the order and payment are confirmed.
- Sarees and fabrics: normally dispatched on the same business day. Orders received after working hours, or on a Sunday or public holiday, will normally be dispatched on the next business day.
- Ready-made items: normally dispatched within 3–5 business days because preparation, finishing or alteration may be required.
If an order contains products with different preparation times, the full order will normally be dispatched when all items are ready. We may send items separately when practical and will provide tracking details for each shipment.
Delivery within India
Delivery typically takes 3–7 business days after dispatch. Remote or restricted-service locations may take longer. These are estimates and may be affected by courier operations, weather, public holidays or other circumstances outside our reasonable control.
Shipping charges
Any applicable shipping charge will be displayed before payment at checkout. Promotional or complimentary shipping offers, when available, will be shown on the website or at checkout.
Order tracking
When tracking is available, it will be sent to the email address or phone number provided with the order. Tracking information may take up to 24 hours after dispatch to become active.
Delivery information
Please provide a complete and accurate delivery address and a reachable contact number. Punartha is not responsible for delays or additional charges caused by incomplete or incorrect information. If a parcel is returned because delivery was refused or repeatedly unsuccessful, any re-shipping charge must be paid by the customer.
International shipping
We currently ship online orders within India. International delivery is not available unless it is specifically confirmed by Punartha in writing before an order is placed.
Delayed, lost or damaged shipments
If tracking has not updated for an unusual period or the parcel appears lost, contact us at punarthaclothing@gmail.com with your order number. We will raise an enquiry with the courier. If the parcel arrives visibly damaged, photograph the package before opening and contact us within 48 hours of delivery.